Frequently Asked Questions (FAQ)

Our onboarding includes basic property management training (tenant coordination, leasing, work order management) and training on the client’s designated property management software (Appfolio, Buildium, Yardi, etc.). Clients are expected to train their VAs on their systems, processes, and software outside of property management software. In cases where the client would like us to help them set up standard operating procedures and/or manage their VA, we can do so at the rate of $38/hr.

Our VAs are already paid very well. Our past experience has shown that if you start offering bonuses for just doing their job, then it becomes an expectation that causes issues in the future. Eg: If you cancel and we want to transfer the VA to another client that doesn’t offer said bonuses. We appreciate the gesture but we don’t work with commissions or bonuses, just the one flat monthly fee.

Assigned Team Members abide by OPTIMAL PTO and Vacation Time Policies which allow for 2 weeks of PTO and 6 Paid Holidays.

We ask that clients be flexible so that your VA can rest and continue to be a great Team Member.

In the unlikely scenario that a VA quits, we will recruit and assign another candidate with the highest priority, at no cost. Honestly speaking, we very rarely have this happen – treat them well, and they’ll stick around for a very long time. In preparation for this unlikely event, we encourage the VA to document the onboarding process and training they receive when first onboarded to ensure a smooth transition.

We ask that VAs provide 1 or 2 weeks notice prior to taking time off. However, as this is a human-powered service we can never guarantee unforeseen time-off requests. For unforeseen time-off requests, we may be able to provide clients with a basic level of support for the day/days the VA is away.

We recommend you set up a company branded virtual phone number for each of your VAs so your tenants, vendors, and owners see them as part of your Team.